Tenant FAQ - I am a tenant

Displaying 1 - 12 of 23 Frequently Asked Questions

Will I get my deposit back if I have moved out, and when?

Yes; provided you do not owe any rent and that you have left the flat in the same way you received it when you moved in. A Deposit Refund Form needs to be completed and your deposit will be refunded after 14 working days net of any deductions if applicable.

Can I sub-let a part of my unit?

No; you can share your unit with another person but you may not move out and leave the flat to someone else as you, the leaseholder, are fully responsible and liable for all charges relating to the property.

Can I change the people who share my unit with me?

Yes; you must complete a change of occupant form. The names of the old occupants who have moved out must be stated on the form and the new ones who have moved in must provide copies of their ID books or passports and a contact number. You are responsible for all the occupants living with you. If they no longer live with you, you are required to inform the building supervisor to disconnect their fingerprint so they do not have access to the building.

Can I change the lease to my co-tenant’s name?

Yes; we call this a change of name. You and the co-tenant must come to the Johannesburg Housing Company head office with the application form and supporting documents. Your deposit will be paid over to the co-tenant’s tenant account.

Can I stay in the unit if I’m divorced, separated from the legal tenant, or the legal tenant dies?

No; the person who signed the lease is the legal tenant. In the case of a death or a divorce, the family member remaining in the flat should contact the Johannesburg Housing Company immediately, produce a death or divorce certificate, and sign a new lease agreement in their name. This will be treated as a new application and the new applicant must meet the JHC’s qualifying criteria.

Maintenance Issue Reporting

If there is a repair that needs to be done in your unit, make an entry in the Maintenance Register at Security. Emergency repairs are attended to immediately. The will HSV tell you how and when the repair will be done, and will complete a Task Order. The repair should be completed within 7 working days, unless you are told differently by the HSV. Please make your keys available for the service provider and HSV to access your unit. Once the repair is done and the HSV is happy with the quality of work, he will bring you the Task Order and, if it is your responsibility to pay for the repair, he will tell you how much it costs. You will sign the Task Order when the repair is completed and you are satisfied

Do I have to maintain my unit?

Yes; you should aim to hand back your unit at the end of your tenancy in the same state as you found it when you moved in. You will then get your deposit with interest refunded.

What information must I supply in order to apply for a flat?

You must hand in a completed application form with all supporting documents, namely:

  • Certified copy of original ID document or valid passport and permit
  • Original or certified copy of latest payslip
  • Original or certified copy of 3 months’ recent bank statements if you are employed
  • Original or certified copy of 6 months’ recent bank statements if you are self-employed
  • Certified copy of company or close corporation registration forms if applicable

Can I make alterations or additions to my rental unit?

No alterations of any kind may be made.

How long does the application process take?

Applications that are personally submitted by tenants at our head office are processed on the spot, while applications submitted at the building take two business days.

Can I change the door locks without informing the JHC?

No; if you need to change your locks for any reason, you must tell your building manager and the work will be carried out by JHC contractors, at your expense. The JHC needs to be able to access any unit in an emergency.

What should I do to secure a unit?

Once your application is processed and approved, in order to secure the property, a minimum deposit that is equal to the administration fee is required. Should you not pay this, the unit will be treated as available for anyone to apply for and to secure.