Maintenance and Quality Assurance Manager

Key Performance Areas Activities

Maintenance Quality Assurance · To review quality of maintenance work by conducting site visits, reviewing work undertaken, identifying quality concerns, raising concerns with relevant people and monitoring corrective action weekly and as required · To identify maintenance improvements by reviewing efficiencies of asset operation and maintenance processes, developing improvements, engaging with maintenance team, implementing improvements and monitoring performance changes as required · To resolve supplier performance issues by tracking and collating performance information and addressing performance concerns and implementing corrective action including recommending terminating contracts as required · To maintain relationships with suppliers by providing feedback on performance, reviewing pricing and contracting schedules, resolving queries, and engaging as required

Maintenance Project Management · To manage maintenance project delivery by developing plans in line with agreed deliverables and timeframes in the approved project management framework, monitoring progress and feedback, identifying areas of concern, delay and risk, implementing corrective action and monitoring implementation weekly and as required · To identify and resolve project delivery risks by identifying areas of concern, assessing the risk and solution in line with defined solutions, problem solving and proposing solutions for unique problems and implementing approved solutions as required · To manage project administration by reviewing and approving project files, notes, and delivery progress reports in line with project plan, identifying areas of concern, monitoring implementation of corrective action, managing delivery in line with agreed actions and providing feedback and reports weekly and as required. · To prepare for project completion reviews by confirming dates, providing documentation, attending, and addressing any items on the handover report within the defined deadlines. To handover projects by managing the commissioning and testing, managing the development and quality of technical manuals, managing that training is provided (if required), securing sign off and providing documentation for internal purposes as required

Building Compliance Audits and

Occupational Health and Safety · To develop a building compliance calendar by detailing the compliance requirements per buildings, tracking the renewal dates and maintaining the calendar monthly and as required · To conduct building compliance audits by understanding the audit requirements, reviewing building compliances, identify areas that require amendments and implementing corrective action quarterly and as required · To coordinate building compliance updates by liaising with service providers, confirming compliance assessments and maintenance is conducted and securing compliance certificates monthly and as required · To address occupational health and safety issues by conducting audits of the buildings, identifying health and safety risks, recommending and managing implementation of corrective action quarterly and as required · To participate in the organisational health and safety committee by providing input, making recommendations and managing implementation of decisions related to health and safety in the buildings as required

Building Support Equipment

Management · To participate in handover of building support equipment into properties by participating in meetings/training, gathering required technical information, signing off on equipment installation and handover and submitting maintenance and warrantee requirements before commissioning as required · To monitor implementation of scheduled maintenance/servicing in line with standards and service level agreements by receiving notification of work completed, verifying quality of workmanship, identifying areas of concern, engaging with service providers and managing implementation of corrective action within deadline. · To resolve recurring faults/maintenance issues by diagnosing trends and causes, conducting investigations, implementing corrective action and resolving within deadline · To achieve building support equipment availability targets by monitoring availability, evaluating equipment condition and functionality, and proactively resolving issues monthly and as required · To resolve high risk equipment failures (e.g., lifts) by evaluating impact of failure, developing plan of action, engaging with service providers and managing implementation of solutions within service provider service level agreements